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UBA Introduces Innovative ‘Scan to Resolve Complaint’ Portal for Enhanced Customer Experience

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United Bank for Africa (UBA) Plc has unveiled a new technological advancement aimed at enhancing customer satisfaction and expediting the resolution of customer disputes. The innovative platform, named the ‘Scan to Resolve Complaint’ Portal, is set to revolutionize customer service and streamline complaint resolution processes.

This first-of-its-kind initiative underscores UBA’s commitment to leveraging technology to improve customer experience. The ‘Scan to Resolve Complaint’ portal, accessible at qrdispute.ubagroup.com:8088, utilizes QR code technology to provide timely solutions to customer grievances, eliminating the need for customers to physically visit the bank.

Through this portal, customers can swiftly address a variety of concerns, including issues related to failed transactions, from the convenience of their homes or workplaces. Olukayode Olubiyi, UBA’s Head of Digital Banking, elaborated on the functionality and benefits of the portal, emphasizing its efficiency in resolving transaction-related challenges within 72 hours.

Olubiyi highlighted the numerous benefits customers can enjoy by using the portal, such as simplified transactions and enhanced convenience. He emphasized that customers only need to scan and log complaints, with each grievance seamlessly integrated into the portal’s register to facilitate swift resolution, thereby minimizing customer inconvenience.

Upon registering a complaint, an instant verification process is initiated, and customers receive timely notifications. The resolution process commences immediately, with the primary objective of ensuring customer satisfaction.

Michelle Nwoga, UBA’s Group Head of Customer Experience, reiterated the bank’s commitment to delivering exceptional services to its customers. She emphasized UBA’s ongoing efforts to continually enhance its service delivery through innovative strategies, affirming its position as the preferred banking partner for customers.

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Business

CBN Restores BDC Access to FX Market, Caps Weekly Purchases at $150,000

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By Huldah Shado

The Central Bank of Nigeria (CBN), has approved the participation of licensed Bureau De Change (BDC), operators in the Nigerian Foreign Exchange Market (NFEM), allowing each BDC to purchase up to $150,000 weekly.

The approval was contained in a circular dated February 10, 2026, signed by the Director of the Trade and Exchange Department, Dr. Musa Nakorji, and addressed to authorised dealer banks and the general public.

The CBN said the move is aimed at improving foreign exchange liquidity in the retail segment of the market and meeting the legitimate needs of end users, amid a widening gap between the official and parallel market exchange rates.

Under the new arrangement, licensed BDCs can access foreign exchange from the NFEM through any authorised dealer bank of their choice at the prevailing exchange rate.

The apex bank directed banks to carry out full Know-Your-Customer (KYC), and due diligence checks on BDC clients before selling foreign exchange to them.

It also imposed reporting and transparency requirements, mandating BDCs to submit returns electronically to the CBN.

In addition, the bank prohibited third-party transactions and limited cash settlement to a maximum of 25 per cent of each transaction.

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Abuja Reports

Ultraviolet MFB MD Visits Equity Circle, Eyes Strategic Partnership

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By Samson Adeyanju 

The Managing Director and Chief Executive Officer of Ultraviolet Microfinance Bank, Bayonle Omoyele, has paid a working visit to Equity Circle, one of Abuja’s fast-growing real estate companies, as part of efforts to strengthen strategic partnerships within Nigeria’s real estate sector.

During the visit, Equity Circle’s Co-Founder and Chief Marketing Officer, Fabian George, conducted Omoyele on a tour of the company’s facilities and outlined its growth trajectory.

He disclosed that the firm recorded significant milestones over the past four years, culminating in an ₦8 billion revenue in the 2025 financial year.

Discussions between both parties focused on establishing a strategic credit relationship, with proposed areas of collaboration including invoice discounting, structured credit solutions, and cash-flow management support to help Equity Circle sustain and scale its operations.

Addressing Equity Circle staff during an interactive session, Omoyele emphasised the importance of strong marketing fundamentals, highlighting the 4Ps of marketing-Product, Price, Place, and Promotion, as key drivers of long-term competitiveness and brand leadership.

He also urged the team to adopt a long-term growth mindset, remain focused, and ensure that every unit contributes meaningfully to the organisation’s strategic goals, noting that disciplined execution is critical in Nigeria’s evolving real estate market.

The visit underscores Ultraviolet Microfinance Bank’s commitment to supporting high-growth enterprises through tailored financial solutions and partnerships that promote sustainable economic development.

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Business

Moniepoint Strengthens Africa’s Tech Talent Pipeline with DreamDevs Cohort 2

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By Omoniyi David

Moniepoint Inc has reaffirmed its commitment to building Africa’s technology talent pipeline, announcing the opening of applications for the second cohort of its flagship DreamDevs initiative.

Co-Founder and CTO Felix Ike described DreamDevs as a programme that equips recent graduates with industry-ready skills and hands-on experience to bridge the continent’s tech talent gap.

“The success of our first cohort validated that Africa’s young tech talent can compete globally. This year, we aim to convert half of our participants into full-time employees,” Ike said, adding that the initiative creates sustainable career pathways that drive Africa’s digital economy.

DreamDevs complements Moniepoint’s other talent development programmes, including HatchDev, in collaboration with NITHub, University of Lagos, which trains about 500 specialised developers annually, and the Women-in-Tech programme, now in its fifth year.

The initiative also aligns with the Federal Government’s 3 Million Technical Talent (3MTT), programme, with Moniepoint serving as a key sponsor, offering graduates a specialised pathway from training to employment.

DreamDevs underscores Moniepoint’s broader mission to leverage technology to empower Africa’s youth and advance the continent’s digital economy.

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