United Bank for Africa (UBA) Plc has unveiled a new technological advancement aimed at enhancing customer satisfaction and expediting the resolution of customer disputes. The innovative platform, named the ‘Scan to Resolve Complaint’ Portal, is set to revolutionize customer service and streamline complaint resolution processes.
This first-of-its-kind initiative underscores UBA’s commitment to leveraging technology to improve customer experience. The ‘Scan to Resolve Complaint’ portal, accessible at qrdispute.ubagroup.com:8088, utilizes QR code technology to provide timely solutions to customer grievances, eliminating the need for customers to physically visit the bank.
Through this portal, customers can swiftly address a variety of concerns, including issues related to failed transactions, from the convenience of their homes or workplaces. Olukayode Olubiyi, UBA’s Head of Digital Banking, elaborated on the functionality and benefits of the portal, emphasizing its efficiency in resolving transaction-related challenges within 72 hours.
Olubiyi highlighted the numerous benefits customers can enjoy by using the portal, such as simplified transactions and enhanced convenience. He emphasized that customers only need to scan and log complaints, with each grievance seamlessly integrated into the portal’s register to facilitate swift resolution, thereby minimizing customer inconvenience.
Upon registering a complaint, an instant verification process is initiated, and customers receive timely notifications. The resolution process commences immediately, with the primary objective of ensuring customer satisfaction.
Michelle Nwoga, UBA’s Group Head of Customer Experience, reiterated the bank’s commitment to delivering exceptional services to its customers. She emphasized UBA’s ongoing efforts to continually enhance its service delivery through innovative strategies, affirming its position as the preferred banking partner for customers.
