By Sarah Sam Adda
The Nigeria Civil Aviation Authority (NCAA), has summoned domestic airlines to a meeting in Abuja on Wednesday to address growing concerns over flight disruptions, compensation disputes, and poor passenger handling.
NCAA spokesperson, Michael Achimugu, announced the meeting on his verified X handle, noting that discussions will cover refund and compensation issues, unruly passenger behaviour, crew protection, the use of RFID bagtags and flight monitoring technology, and stricter enforcement of safety rules.
The move follows fresh directives from the Federal Government instructing NCAA to begin naming and shaming airlines responsible for prolonged delays and cancellations.
Achimugu reminded operators that regulations require them to provide hotel accommodation for passengers stranded overnight.
He warned carriers against abandoning stranded travellers and leaving NCAA officials to manage irate crowds, stressing that violations will attract sanctions.
While acknowledging operational challenges, he said airlines must uphold service standards to remain competitive and retain public trust.
The NCAA reaffirmed its commitment to fully enforce aviation regulations in line with the directives of the Minister of Aviation and Aerospace Development.