By Onyeanya Ebere
The Federal Inland Revenue Service (FIRS), has introduced a new Standard Operating Procedure (SOP), to eliminate inconsistencies in tax administration across its over 300 offices nationwide.
The initiative aims to simplify, clarify, and streamline tax processes, making them more transparent and user-friendly for taxpayers.
In a statement, Mr. Collins Omokaro, Special Adviser on Communications and Advocacy to the FIRS Executive Chairman, described the SOP as a key component of the agency’s reforms to enhance taxpayer experience.
He noted that, previously, varying procedures across different FIRS offices often led to confusion and inefficiencies.
“This is about people, experience, and impact. It’s a step toward building a tax system that promotes voluntary compliance and supports national development,” Omokaro said.
The new SOP offers a unified guide for critical processes such as tax registration, payment, audits, and enforcement.
By standardizing procedures, it aims to foster fairness, predictability, and improved service delivery across the board.
FIRS Executive Chairman, Dr. Zacch Adedeji, described the SOP as more than just an administrative tool, calling it a reflection of the agency’s evolving identity.
“This SOP is not just a technical document; it is a declaration of who we are becoming as a service. It reflects our commitment to transparency and to serving the Nigerian people,” Adedeji said.
He added that the SOP supports the agency’s ongoing digital transformation by integrating human and technological systems to deliver faster and more reliable services.
It is also expected to boost internal efficiency by offering clear guidance and enhancing staff training.
“With this rollout, every FIRS staff member has a clear mandate: study it, apply it, and embody it. That’s how we’ll earn the trust of Nigerians,” Omokaro emphasized.
The SOP reform is part of a broader push to reposition FIRS as a service-driven institution focused on consistency, accountability, and national growth.
The agency expressed hope that the new system will improve service delivery and strengthen public trust in Nigeria’s tax administration.