Starlink, the internet service provider owned by Elon Musk has suspended the increase in subscription prices earlier announced at the end of September.
According to Starlink the suspension was done in response to pressure from the Nigerian Communications Commission, which had earlier faulted the decision, Starlink said it had to suspend the increment as it is currently navigating regulatory challenges in Nigeria.
Starlink also stated that any of its customers that had been charged the new rate would be issued credit to cover the difference.
The company, however, echoed the same sentiment of local operators on the need to increase prices to sustain the business.
In the message to its Nigerian customers, some of whom have been contemplating switching to other providers over the hike in subscription price from N38,000 to N75,000, Starlink wrote:
“Last month, we increased the monthly service price for Starlink in Nigeria to account for inflation, helping us maintain operations and continue delivering reliable service.
“Today, we are temporarily suspending this price increase as we navigate regulatory challenges”
“If you’ve already been charged at the higher rate, a one-time credit will be applied to your account to cover the difference. You also have the flexibility to cancel your service at any time”
“We remain committed to providing high-speed internet in Nigeria, but we need regulatory support to make the improvements necessary for a better customer experience.
“Without these approvals, our ability to continue delivering service is at risk.”
Starlink had on the last day of September announced a 97% price increase for its monthly subscription from N38,000 to N75,000.
For new users, the company also increased the Starlink kits (hardware) by 34% from N440,000 to N590,000.