PayPal has appointed Srini Venkatesan, a top tech executive from Walmart, as its new Chief Technology Officer to spearhead the company’s foray into artificial intelligence. Venkatesan’s hiring, announced on Thursday, underscores PayPal’s commitment to integrating advanced AI capabilities across its platform.
Venkatesan will be responsible for overseeing technology across PayPal, including AI and machine learning, information security, and product engineering. This strategic move comes as PayPal’s new CEO, Alex Chriss, seeks to leverage investor enthusiasm for AI to drive growth and innovation within the company.
Since taking the helm in September, Chriss has emphasized the importance of AI in PayPal’s future. In January, the company introduced new AI-based products, such as a platform that helps merchants reach new customers based on their shopping history. Chriss has characterized 2024 as a “transition year” for PayPal, with a focus on growing revenues beyond traditional transaction volumes.
“As we execute our mission to revolutionize commerce globally, Srini’s experience leading technology, digital transformation, and AI personalization from inside some of our largest customers and partners will be invaluable,” Chriss said in a statement.
At Walmart, Venkatesan led a team of 14,000 under the U.S. Omni Platforms and Tech organization, developing platforms to support the retailer’s operations, including components of the Walmart+ subscription service. His extensive experience in managing large-scale technology initiatives and driving digital transformation will be crucial as he transitions to PayPal.
PayPal’s current Chief Technology Officer, Archie Deskus, will support the transition before departing in July. Deskus’s exit comes at a pivotal time for PayPal, as the company navigates its technological evolution under new leadership.
With Venkatesan at the technology helm, PayPal aims to deepen its AI integration, enhancing its product offerings and operational efficiencies. This strategic appointment signals a significant step in PayPal’s journey to redefine digital commerce and maintain its competitive edge in the rapidly evolving financial technology landscape.
By focusing on AI and machine learning, PayPal is poised to offer more personalized and efficient services to its users, potentially transforming the way transactions are conducted online. Venkatesan’s expertise in AI and digital transformation is expected to drive this innovation, positioning PayPal as a leader in the fintech industry.
The new leadership team, led by Chriss and bolstered by Venkatesan’s technological prowess, is committed to harnessing the power of AI to create more value for merchants and consumers alike.