By Huldah Shado
The Nigeria Civil Aviation Authority (NCAA) has confirmed that 58 passengers were denied boarding after an airline discovered a faulty door on one of its aircraft.
Mr. Michael Achimugu, NCAA’s Director of Public Relations and Consumer Protection, said the decision was taken as a safety precaution.
“This is standard protocol to safeguard the lives of passengers,” he explained.
Following the incident, the airline provided hotel accommodation for those affected. While 28 passengers chose to return home, 30 accepted the accommodation offer.
Achimugu added that arrangements have been made to airlift them to their destination the following morning and that eligible passengers can claim compensation.
In a post on his X handle, Achimugu urged travellers facing delays or cancellations to contact NCAA Consumer Protection Officers at the terminal to ensure their rights to care are upheld.
Some passengers expressed dissatisfaction, with social media user @NewDawnNaija23 calling for the NCAA to investigate the interior conditions of aircraft operated by foreign airlines in Nigeria, citing poor service despite high ticket prices.
