By Adenike Lawal
The Federal Competition and Consumer Protection Commission FCCPC has summoned Air Peace Limited following a series of complaints from passengers regarding unprocessed ticket refunds, especially in cases where the airline cancelled scheduled flights.
In a summons dated June 13 2025, the FCCPC directed the airline’s management to appear before the Commission at its Abuja headquarters on Monday June 23 2025.
This action follows growing public frustration and allegations of consumer rights violations related to the airline’s refund policies.
According to a statement released on Monday by Ondaje Ijagwu, Director of Corporate Affairs at the FCCPC, the complaints suggest possible violations of Sections 1301a, 1301b and 1302b of the Federal Competition and Consumer Protection Act of 2018.
These provisions guarantee consumers the right to prompt refunds when services are not delivered due to the provider’s fault.
The Commission has requested Air Peace to provide a detailed complaint log covering refund-related issues over the past year, documentation of all refunds processed during that time, a route-by-route record of all cancelled flights, and evidence of efforts made to cushion the impact on affected passengers.
The summons was issued under Sections 32 and 33 of the FCCPA which empower the Commission to investigate and enforce compliance. Failure to comply particularly under Section 333 may result in penalties including fines or criminal prosecution.
This development also comes on the heels of a recent controversy involving Senator Adams Oshiomhole who accused Air Peace of extortion and mistreatment after he and other passengers missed a flight.
The senator claimed airline staff demanded over N109000 from each passenger to reschedule them despite their timely arrival. Air Peace denied any wrongdoing stating that Oshiomhole arrived late.
However eyewitnesses contradicted this version alleging that several passengers were unjustly bumped from the flight.
While the FCCPC did not specifically mention the Oshiomhole incident in its statement the timing suggests the public backlash may have increased scrutiny on the airline’s conduct.
The ongoing investigation underscores a broader effort by the FCCPC to enforce consumer protection in Nigeria’s aviation sector where complaints about poor service and unresolved refunds have become increasingly common.
