Speaking with our correspondent, Olaniyi Oludare expressed dissatisfaction that the repair did not begin on Monday, as planned.
Oludare complained being unable to withdraw funds for food and transportation to his workplace, requiring him to borrow money from coworkers.
“It is frustrating. I haven’t eaten all day because I wasn’t able to withdraw money today (Tuesday). Zenith said they would be undergoing maintenance on Saturday through a pop-up message on the bank app, but they didn’t start until this morning,” he said.
Also, another Zenith customer on X, Adeleye A. P., tweeting as #deji4ever, criticised the bank for not scheduling maintenance during the night, particularly at the end of the month when employees are expecting their salaries.
In response to the outrage on Tuesday, Zenith Bank posted another notification on X, indicating that it was performing standard maintenance on its information technology infrastructure.
It claimed that the maintenance would take place on Tuesday between 12:01 AM and 2:30 PM.
The notification reads: “Please be advised that we are now performing routine maintenance on our information technology infrastructure in order to greatly improve the level of service provided to you.
“On Tuesday, October 1, 2024, our Mobile Banking App, USSD Service, Internet Banking, and Corporate Internet Banking platforms will be unavailable between the hours of 12:01 AM and 2:30 PM WAT.
“We solicit your understanding and assure you that measures are in place to minimise any service interruptions during this exercise.”
Reacting to the statement, X users reiterated that bank maintenance should ideally occur during the night rather than during daytime hours when customers are actively using banking services.
A user, Dave, tweeting as #orissonline, stated, “You people should keep frustrating your customers. Some have emergencies, and you are busy shifting the time for maintenance.”
