The Executive Vice Chairman/Chief Executive Officer of the Nigerian Communications Commission (NCC), Dr. Aminu Maida, has underlined that the “quality of service in the telecommunications sector is non-negotiable.” Speaking in Lagos during an interactive session with industry CEOs, Maida called for collaboration within the industry to ensure an outstanding level of service quality and reiterated a commitment to transparency in the telecom ecosystem.
Maida emphasized the pivotal role of industry leaders in consolidating achievements within the sector, highlighting its crucial contribution to Nigeria’s digital economy. He pointed out the heightened expectations of telecom consumers and stressed the necessity for collaborative efforts within the industry to deliver substantial value to customers.
Addressing the imperative of compliance with industry regulations and standards, Maida emphasized a heightened focus on compliance and urgency. He urged the industry to set a benchmark against the best, striving to establish the standard for others to follow.
Concerning broadband, Maida discussed the need to reimagine the approach, particularly in increasing investment and addressing challenges. He acknowledged the significance of operating entities as a crucial segment of national telecom development and underscored the dual responsibility of representing shareholders while delivering services to Nigerians.
Industry CEOs expressed their satisfaction with the consultative approach of the EVC and pledged their support for his mandate. They appreciated the interactive session for providing a platform to discuss industry issues, recognizing that Maida’s approach holds promise.
