{"id":79106,"date":"2025-11-21T07:58:56","date_gmt":"2025-11-21T07:58:56","guid":{"rendered":"https:\/\/abujacityjournal.com\/livenews\/?p=79106"},"modified":"2025-11-21T07:58:56","modified_gmt":"2025-11-21T07:58:56","slug":"glovo-unveils-abuja-liveops-hub-to-boost-customer-support-service-reliability","status":"publish","type":"post","link":"https:\/\/abujacityjournal.com\/livenews\/2025\/11\/21\/glovo-unveils-abuja-liveops-hub-to-boost-customer-support-service-reliability\/","title":{"rendered":"Glovo Unveils Abuja LiveOps Hub to Boost Customer Support, Service Reliability"},"content":{"rendered":"<p><strong>By Omoniyi David<\/strong><\/p>\n<p>Global on-demand platform Glovo has launched its Abuja LiveOps Hub, a major investment aimed at strengthening customer support, operational efficiency and talent development across Nigeria.<\/p>\n<p>The new centre, staffed by over 100 trained professionals, provides real-time support for customers, riders and vendors nationwide.<\/p>\n<p>It also tackles key challenges in Nigeria\u2019s growing Q-commerce sector, including low digital trust and infrastructure instability.<\/p>\n<p>Speaking at the launch, Glovo Nigeria\u2019s General Manager, Lamide Akinola, said the hub demonstrates the company\u2019s commitment to reliability and innovation.<\/p>\n<p>She noted that the facility integrates advanced AI tools with human expertise and is supported by redundant satellite internet, generators and solar systems to ensure 24\/7 operation.<\/p>\n<p>The hub uses a tiered support model built around specialised pods such as Refunds, Rider Support and Vendor Relations.<\/p>\n<p>Since opening in early 2025, the team has achieved a 90% success rate in responding to inquiries within 30 seconds.<\/p>\n<p>Glovo said the hub also leverages staff familiar with local routes to resolve navigation challenges in cities with unmapped or complex streets.<\/p>\n<p>The facility doubles as a LiveOps Academy, providing training in customer service, business analysis, fraud detection and project management to strengthen Nigeria\u2019s digital service ecosystem.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>By Omoniyi David Global on-demand platform Glovo has launched its Abuja LiveOps Hub, a major investment aimed at strengthening customer support, operational efficiency and talent development across Nigeria. The new centre, staffed by over 100 trained professionals, provides real-time support for customers, riders and vendors nationwide. It also tackles key challenges in Nigeria\u2019s growing Q-commerce [&hellip;]<\/p>\n","protected":false},"author":33,"featured_media":79107,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[172],"tags":[],"class_list":["post-79106","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"aioseo_notices":[],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/posts\/79106","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/comments?post=79106"}],"version-history":[{"count":1,"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/posts\/79106\/revisions"}],"predecessor-version":[{"id":79108,"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/posts\/79106\/revisions\/79108"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/media\/79107"}],"wp:attachment":[{"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/media?parent=79106"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/categories?post=79106"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/tags?post=79106"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}