{"id":76509,"date":"2025-10-12T14:34:34","date_gmt":"2025-10-12T14:34:34","guid":{"rendered":"https:\/\/abujacityjournal.com\/livenews\/?p=76509"},"modified":"2025-10-12T14:44:31","modified_gmt":"2025-10-12T14:44:31","slug":"ng-eagle-treats-passengers-like-trash-without-remorse-apologies","status":"publish","type":"post","link":"https:\/\/abujacityjournal.com\/livenews\/2025\/10\/12\/ng-eagle-treats-passengers-like-trash-without-remorse-apologies\/","title":{"rendered":"NG Eagle Treats Passengers Like Trash Without Remorse, Apologies"},"content":{"rendered":"

By Samson Adeyanju\u00a0<\/strong><\/p>\n

Passengers of NG Eagle Airline have continued to lament what they describe as the company\u2019s \u201cheartless and unprofessional\u201d treatment of customers, accusing the carrier of showing no remorse or courtesy even in situations of gross service failure.<\/p>\n

NG Eagle\u2019s seeming disregard for human dignity has sparked public outrage among Nigerians and across social media platforms.<\/p>\n

As of the time of filing this report, some passengers had been stranded for two days. Those asked to wait till the next day (yesterday) still could not fly, prompting widespread frustration and anger.<\/p>\n

Yesterday, the flight scheduled to depart Abuja for Lagos was delayed and eventually canceled, even after taxiing. The passengers were deboarded without explanation, update, or apology from the airline\u2019s staff.<\/p>\n

“After boarding, we were told that the weather is bad here in Abuja but good in Lagos which is our destination, so the pilot announced that they can’t fly and that we should be be patient a little for the weather to be ok and we all complied and waited for ten minutes.<\/p>\n

“Suddenly a bus came and we were all asked to disembark into the bus without reason for taken such a decision, we again, complied. Getting to the canter, we were told the plane will not fly today again till tomorrow.<\/p>\n

“It was at this point that passengers on the viral videos got annoyed and started expressing their dissatisfaction. Some have been there since Friday 10th of October, 2025 and rescheduled for Saturday 11th October, 2025 but still did not fly.<\/p>\n

“We were told same story…from Technical issues to weather and all, with no compensation or apology order than ordering us around to come tomorrow again, and angry passengers said.<\/p>\n

\u201cPassengers sat helpless and confused. There was no communication, no empathy, nothing. It was as if we didn\u2019t matter,\u201d a passenger said.<\/p>\n

Another passenger narrated that confusion deepened because those reboarded on the same aircraft still could not fly, making it the second failed attempt in two days.<\/p>\n

The officials are very rude, inconsiderate, inhumane in their utterance and manners.<\/p>\n

The situation sparked safety concerns and anger among travelers.<\/p>\n

According to visibly aggrieved passengers, who were returned to the counter, NG Eagle\u2019s attitude reflected \u201ca deeper culture of carelessness\u201d that could endanger lives if not urgently checked by aviation regulators.<\/p>\n

\u201cThis kind of reckless, inhumane conduct has no place in a civilized society,\u201d said the Chief Executive Officer and Publisher of Abuja City Journal, Mr. Sylvanus Foluso Ojo, who also recounted his experience as a victim.<\/p>\n

The publisher, who is billed for a medical checkup in Lagos has been delayed in Abuja courtesy of the unprofessional practice and negligence of both Valuejet, who oversold tickets and NG Eagle, who showed no human empathy and remorse for their actions.<\/p>\n

He called on the Federal Government, the Ministry of Aviation, and the Nigerian Civil Aviation Authority (NCAA), to investigate the airline\u2019s operations, warning that unless immediate action is taken, NG Eagle\u2019s pattern of disregard for passengers could lead to serious consequences.<\/p>\n

\u201cAirlines must understand that passengers are not disposable. Courtesy and communication are not optional – they\u2019re the bare minimum,\u201d he added.<\/p>\n","protected":false},"excerpt":{"rendered":"

By Samson Adeyanju\u00a0 Passengers of NG Eagle Airline have continued to lament what they describe as the company\u2019s \u201cheartless and unprofessional\u201d treatment of customers, accusing the carrier of showing no remorse or courtesy even in situations of gross service failure. NG Eagle\u2019s seeming disregard for human dignity has sparked public outrage among Nigerians and across […]<\/p>\n","protected":false},"author":32,"featured_media":76510,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[177,172],"tags":[],"class_list":["post-76509","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-abuja-reports","category-news"],"aioseo_notices":[],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/posts\/76509","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/comments?post=76509"}],"version-history":[{"count":4,"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/posts\/76509\/revisions"}],"predecessor-version":[{"id":76514,"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/posts\/76509\/revisions\/76514"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/media\/76510"}],"wp:attachment":[{"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/media?parent=76509"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/categories?post=76509"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/tags?post=76509"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}