By Emmanuel Ogbodo<\/p>\n
In response to mounting complaints from drivers about “ridiculous” trip fares on its app, leading ride-hailing company InDrive has attributed the problem to GPS glitches and passenger network issues. The company\u2019s public relations manager, Lineo Thakhisi, disclosed this information in response to an inquiry from Technext.<\/p>\n
Technext previously reported that drivers were frustrated by the unbelievably low fares being offered on the platform. In one example, a rider proposed a fare of 2,000 naira for a trip from Fatai Durosinmi-Etti Crescent in Victoria Island to Egbeda, a distance of 38.6 kilometres with an estimated travel time of one hour and two minutes. The fare, however, wouldn\u2019t even cover the cost of three litres of fuel.<\/p>\n
Similarly, another rider offered 2,000 naira for a trip from 146 Lagos-Epe Express Road to Ogba Magistrate Court, covering 37.8 kilometres with a travel time of one hour and three minutes. Another 30-kilometre trip, estimated to last one hour and 19 minutes, was ordered for 4,000 naira. These cases are just a few among many.<\/p>\n
Addressing these concerns, Lineo Thakhisi stated that the company is aware of the issues but noted that they are rare, affecting only about one percent of trips. \u201cWe are aware of recent reports about potential issues with trip orders and want to clarify that many of these concerns may stem from GPS glitches or passenger network issues. Given the scale of our operations, with hundreds of thousands of orders daily, these glitches are rare, affecting less than 1% of our trips,\u201d he explained.<\/p>\n
Thakhisi also highlighted that InDrive\u2019s system is designed to protect drivers by allowing them to avoid unfair trips and bid for more profitable ones. The company strives to ensure that negotiations between drivers and passengers are balanced, preventing unreasonably low or high bids. \u201cWe continuously monitor feedback and external factors impacting our service, striving to maintain a smooth and reliable experience for all users. We are committed to providing a fair and transparent platform for our drivers and passengers,\u201d he added.<\/p>\n
However, despite InDrive\u2019s assurances, many drivers remain dissatisfied, feeling that the company\u2019s response does not fully address the ongoing issue. Even if only one percent of trips are affected, the drivers impacted by these glitches feel marginalised.
\nWhile InDrive has pledged to address the GPS glitches, the issue persists, leaving affected drivers feeling undervalued and frustrated by the demeaning fares.<\/p>\n","protected":false},"excerpt":{"rendered":"
By Emmanuel Ogbodo In response to mounting complaints from drivers about “ridiculous” trip fares on its app, leading ride-hailing company InDrive has attributed the problem to GPS glitches and passenger network issues. The company\u2019s public relations manager, Lineo Thakhisi, disclosed this information in response to an inquiry from Technext. Technext previously reported that drivers were […]<\/p>\n","protected":false},"author":2,"featured_media":43535,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[180],"tags":[],"class_list":["post-43654","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology"],"aioseo_notices":[],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/posts\/43654","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/comments?post=43654"}],"version-history":[{"count":1,"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/posts\/43654\/revisions"}],"predecessor-version":[{"id":43655,"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/posts\/43654\/revisions\/43655"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/media\/43535"}],"wp:attachment":[{"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/media?parent=43654"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/categories?post=43654"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/abujacityjournal.com\/livenews\/wp-json\/wp\/v2\/tags?post=43654"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}