By Emmanuel Ogbodo<\/p>\n
9mobile customers have been expressing their frustration over a network outage lasting more than three days, preventing them from making or receiving calls. The outage coincides with the announcement that LH Telecommunication Limited has acquired the struggling mobile network operator to revitalise it.<\/p>\n
Subscribers report that the outage began on Saturday and continued through Tuesday, with no resolution in sight at the time of this report. The situation is aggravated by 9mobile\u2019s silence on the matter.<\/p>\n
Attempts by Nairametrics to contact the company\u2019s spokesperson for a comment were unsuccessful, as her phone line was unreachable and there was no reply to a text message.<\/p>\n
The outage overlapped with the implementation of SIM blocks on lines without verified National Identification Numbers (NIN) by all mobile operators. However, it became apparent that 9mobile\u2019s issue was separate when the Nigerian Communications Commission (NCC) instructed telecom operators to unblock all lines on Monday.<\/p>\n
A 9mobile subscriber, Mrs. Tina Ajayi, shared her frustration, saying: \u201cI have not been able to make or receive calls, nor send messages since Saturday. Whenever I try, I get a message saying, \u2018your phone is not registered on a network, so you can only make emergency calls.\u2019 Initially, I thought my line was blocked, despite linking my NIN. It wasn\u2019t until two of my neighbours experienced the same problem that I realised it was widespread. This is really frustrating.\u201d<\/p>\n
Some subscribers have taken to X, formerly Twitter, to voice their grievances. A user, @rchrd_mrtns, wrote: \u201cIt\u2019s high time I port my 9mobile line. The issues are too much. No network for days now. Not even a single bar today.\u201d Another user, @IzuIgwegbe, lamented: \u201c9mobile has been down since Saturday night. No official statement, message, or email. What kind of unprofessionalism is this? Only in Nigeria would a business act like this. If you\u2019re experiencing the same, let\u2019s jointly sue them.\u201d<\/p>\n
@IfeRitsell discovered his line wasn\u2019t faulty after visiting a 9mobile shop on Monday, where he learned of the network downtime. He posted: \u201cNigeria is such a wonderful country. I had to visit a 9mobile office to realise my line isn\u2019t faulty, just that they\u2019re having a network downtime. No communication to inform customers. Imagine life without the internet or options. God help us.\u201d<\/p>\n
On Nairaland, many 9mobile customers expressed their dissatisfaction with the network outage. One subscriber stated: \u201c9mobile is definitely the worst network in Nigeria currently. I don\u2019t understand how a mobile company can be without a network for days and not communicate with its customers. Very appalling.\u201d Another subscriber added: \u201c9mobile has had no signal for three days straight. Even though it\u2019s been sold, there\u2019s been no statement or apology. It seems like we, the customers, don\u2019t matter. If only Nigerians realised the power of boycotting, these companies wouldn\u2019t dare insult us like this.\u201d<\/p>\n
While this may be the longest network downtime 9mobile has experienced, it is one of many instances of service interruptions for the telco.<\/p>\n","protected":false},"excerpt":{"rendered":"
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